Gold Coast Sports & Spinal Physio & Gold Coast Headache Clinic collect a range of personal information about their patients, clients and prospective clientele that may include the following:
We collect your personal information directly from you through the following methods:
We may also collect personal information from third parties, such as:
We collect personal information that is necessary to provide you with the best possible health care, as well as to maintain a high level of quality customer service. Further purposes for us in collecting personal information include:
Gold Coast Sports & Spinal Physio and Gold Coast Headache Clinic may use personal information for the following purposes;
We also outsource some of our services. This may involve us sharing your personal information with third parties. We do not sell, trade, or rent personal information to others. We may share generic aggregated demographic information, or de-identified health records, not linked to any personal information, with our business partners, trusted affiliates and advertisers for the purposes outlined above, or to use for research purposes.
We take appropriate security measures to keep your personal information protected, managed confidentially and securely and destroyed appropriately when no longer required. We will monitor and implement appropriate technical advances or management processes to safeguard personal information.
A confidentiality agreement is entered into by all employees, contractors and agents at the time of their employment or engagement with us protecting the privacy of individuals. Where we outsource our services, we take reasonable steps in these circumstances to ensure that third parties have obligations under their contracts with Roberts Physio Pty Ltd ATF Roberts Trust to comply with all laws relating to the privacy (including security) and confidentiality of your personal information.
We view unauthorised disclosure of your personal information as a serious breach of misconduct by our employees, contractors and agents. If the disclosure of personal information is breached disciplinary or legal action may be taken. We endeavour to keep your information relevant, accurate, complete and up to date. When you arrive for an appointment the receptionist at our clinic may request confirmation that your details have not changed. If you require your personal information to be updated, please contact our clinic.
Patients and clients can request to have copies of their personal information, clinical notes, images and reports sent to them or a third party by contacting one of our clinic to obtain a Release of Personal Information Consent Form. Your personal information will not be released unless a consent form has been signed, received and a fee may be payable. We will only disclose personal information in accordance with the Privacy Act. This means that personal information may be disclosed:
If you wish to make a complaint about how we have handled your personal information, you can communicate your concerns in writing on the contact details provided below. Your complaint will be investigated, and you will receive a written response to your complaint. If you are not satisfied with the response you may lodge a privacy complaint with the Office of the Australian Information Commissioner.
If you have any questions or comments about the management of your personal information, would like to correct your personal information, wish to opt out of receiving information from us or wish to make a complaint about a breach of the Privacy Act, we can be contacted through:
Gold Coast Sports & Spinal Physio
Suite 2/3 Atlantic Avenue
MERMAID BEACH QLD 4218
T: (07) 5527 7092